KPIs vs Metrics: What They Are & How To Track Them | ClickUp (2023)

Erica ChappellManaging Editor

May 15, 2020

Max 12min read

Ready to learn about KPI metrics?

You’ve come to the right place!

But let’s get one thing cleared up at the start:

While both metrics and KPIs help you measure business performance, they’re not the same thing.

Think of it this way:

If metrics were TV shows, then key performance indicators would be sitcoms.

KPI metrics are essentially kinds of metrics that will help you track your company’s performance over key goals.

But don’t worry.

We’re not going to leave you with just that!

This article’s going to be a deep dive into what KPIs and metrics are and how they differ. We’ll also highlight how you can set up effective KPIs for your business to measure your performance.

And who better to help us along than everyone’s favorite sitcom family – the Simpsons!

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This Article Contains:

  • What Is A Key Performance Indicator KPI?
  • What Are Metrics?
  • 3 Steps To Set And Track Efficient KPI Metrics
  • Conclusion

Let’s get started!

What Is A Key Performance Indicator KPI?

A key performance indicator is a quantifiable measure that lets your business know how well it’s achieving its key business objectives. The chief operative word here is “key” as these indicators only target core business goals and targets.

Additionally, most KPIs tend to be specific and measurable so that you can easily gauge your company’s performance.

For example, if Bart was looking to be a better student, a good KPI would be something like “number of detentions,” instead of something vague like “amount of trouble.

Why?

“Number of detentions” is more specific and easier to measure than “amount of trouble!”

Want more concrete and less ‘Barty’ examples? Don’t worry, we will give you plenty of KPI examples in a minute!

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Why are KPIs important?

KPIs help you evaluate your company’s performance by highlighting how well you’re achieving your core business objectives.

As these performance indicators highlight how well you’re achieving your core business objectives, you can easily monitor your organization’s and team’s performance in achieving those key goals.

What are some common KPI examples?

Like OKRs, key performance indicators help organizations keep track of how they’re doing in pursuing their own targets and goals, they can vary from business to business.

(Video) The difference between Metrics, KPIs & Key Results

Remember, different businesses could use different performance indicators to track their progress in achieving their KPI targets.

For example, let’s say that Smithers is responsible for making sure Mr. Burns’ business makes more money.

However, Smithers has a problem here:

What does he use to track this?

What does he use as the key performance indicator for this?

Should he use indicators like net profit margin?

Or is total revenue a better indicator?

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Similarly, different businesses will choose different key performance indicators, even if they’re focusing on performance over the same KPI targets like making more money!

Here are some common KPI examples for different kinds of KPI targets:

A. Sales KPI Examples

Sales growth: percentage of sales growth over a specified period

Sales cycle length: average length of time between initial contact and sales reps closing a lead

Lead to client conversion rate: percentage of leads converted

Ecommerce metrics: metrics related to your ecommerce activities

B. Marketing KPI Examples

Organic web traffic: amount of traffic your website attracts

Cost of customer acquisition: total cost of acquiring a customer

Email open rates: percentage of emails opened vs. total emails sent in your email marketing campaigns

Social media KPIs: various metrics over your social media interactions

C. Financial KPI Examples

Free cash flow: amount of money remaining after capital expenditures

Debt to equity ratio: ratio of company’s total liabilities against shareholder equity

Cost of good sold: cost of manufacturing the products a business sells

D. HR KPI Examples

Employee turnover rate: percentage of employees who left against total employees

Revenue per employee: average revenue that each employee brings

Cost per hire: total cost of hiring each employee

E. SEO KPI Examples

Bounce rate: Percentage of visitors who leave the website without taking any action
Note: EverySEO KPI reporting tool measures the bounce rate.

Engagement rate:the ratio of the engaged sessions of a website to the total sessions

Pages per session: the average number of pages visited by users in a session

We could go on… but you get the idea!

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If you want an extensive list of KPIs for your business, check out our article on important business metrics!

How do key performance indicators and business objectives differ?

KPIs and objectives might seem similar, but they’re not.

An objective is a means to achieve a goal, while a KPI is used to measure how you’re meeting your goals and objectives.

Think of this way:

  • If Bart’s goal was to become a better student, “reducing the number of detentions by 50%” is an objective he needs to meet to achieve his goal
  • The KPI here is “number of detentions” as it’s the metric you’re using to measure his progress in achieving that objective

What Are Metrics?

Metrics are quantifiable measures that help you identify how your business is performing; however, they are used for every aspect of business performance, and unlike KPIs, they don’t only deal with business objectives.

You have metrics covering every aspect of your business’ performance!

And since metrics cover everything, when evaluating metrics and KPIs, look at KPIs as a hyper-focused subset of business metrics.

What are some examples of metrics?

All the KPIs we listed earlier can be used as metrics by your business!

Remember, the only real difference between metrics and KPIs is:

(Video) TRAINING METRICS | The KPIs to Track for Success

  • If that metric targets a core business goal or objective, it’s a KPI
  • If the metric doesn’t target a core objective – it’s just called a metric

Are metrics still worth tracking since they don’t track key targets?

That’s like asking Homer if a three-day-old donut is still worth eating – even if it’s not as fresh!

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Of course metrics are still valuable!

While business metrics may not target your key business targets, they’re still very important to your business.

For example, let’s say Krusty the Clown wanted to grow his online business and one of his KPIs was “no. of inbound leads”.

But as time passed and he tracked his KPIs, he found that his inbound leads were decreasing – showing him that there’s a problem.

But that’s it. That’s all that his KPI metrics can tell him.

It can highlight how he’s facing a key problem – but not why it happened.

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That’s where the other business metrics come in.

Remember, this decrease could have happened due to a number of reasons such as:

  • Faulty landing pages
  • Broken links
  • Slow page loading times
  • And tons more!

To get to the root cause of this, Krusty will probably need to log into Google Analytics and go over business metrics such as:

  • Click conversions
  • Bounce rate
  • Time-on-page
  • Number of sessions

This way, metrics and KPIs combine to give your business an accurate impression of how things are going and what you can do to keep things running smoothly!

3 Steps To Set And Track Efficient KPI Metrics

Okay, so it’s clear that KPIs are as important to businesses as donuts are to Homer.

But how do you go about creating and tracking them?

After all, these have to be detailed, quantifiable measures, right?

You’ll probably need an expert to manage them!

Nope.

Defining KPIs for your business isn’t rocket science!

All you need to do is follow these simple steps:

Step 1. Set the right kind of KPIs

All efficient KPIs contain three common components.

They are:

  • Specific
  • Measurable
  • Relevant

Does this sound familiar to the SMART goal setting process?

That’s because it is!

However, setting KPIs is a slightly different process.

But, don’t worry.

Creating KPIs that have all three of these components is a piece of cake!

Here’s a closer look at each component and why it matters:

A. Your KPIs should be specific

KPIs are supposed to be accurate indicators of your performance in pursuing certain goals and objectives. And since they’re supposed to help you easily determine how you’re doing, they need to be well-defined.

Let’s go back to our example of Bart wanting to become a better student, where he had two options to set an indicator KPI:

  1. Number of detentions
  2. Amount of trouble

Option one is great as it’s very focused.

It gives Bart a clear idea of what he needs to track to determine if he’s become a better student or not.

The problem with option two is that it’s very vague:

What constitutes trouble?

What activities fall under that?

Since there are no easy ways for Bart to answer those questions, he’s going to have a tough time using it to determine if he’s actually becoming a better student!

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B. Your KPIs must be measurable

Remember, KPIs help you track your performance.

(Video) How to Track & Monitor KPIs and Metrics in Google Analytics

And to track anything, there needs to be some quantifiable measure attached to it.

Think about it.

Is measuring the number of detentions you attend easy? Yes.

Can you easily measure “the amount of trouble you get into”? Not really.

Every KPI you set needs to be measurable to make it easy for you to track how things are going and verify if things are on the right track.

C. Your KPIs need to be relevant

This is probably the most important component of any good KPI.

As you’re using KPIs to track how well you’re performing, your KPI metric must be relevant to whatever you’re doing.

For example, “number of detentions” is a relevant performance indicator for someone looking to be better in school.

However, “number of candies consumed” isn’t!

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Similarly, your business KPIs need to be relevant to the business goals you’re tracking. You can’t expect to use marketing metrics to evaluate your HR processes, right?

Step 2: Use the right KPI dashboard

You now know how to set the right kind of metrics.

But that’s only half the job!

You’ll now have to track them to see how you’re performing.

And while using a pen and paper to note down KPI metrics is still an option, it’s not the right option.

Why?

Because it’s inefficient, risky and can force you to work harder than you actually need to!

Sort of like employing Homer at a nuclear power plant!

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If you really want to track your KPIs efficiently, you’re going to need a specialized KPI dashboard.

Luckily, ClickUp has the perfect KPI dashboards for you!

What’s ClickUp?

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ClickUp is the world’s #1 project management tool.

Businesses and students alike love using ClickUp as their go-to KPI dashboard and goal-tracking accountability center!

Here’s a closer look at how ClickUp can help you track your key performance indicators:

A. Goals

ClickUp’s Goals are one of the easiest ways to keep track of your KPIs and progress.

In fact, it’s so easy that we’re pretty sure even Barney could handle it!

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In ClickUp, Goals are high-level containers that are broken down into smaller Targets. These Targets essentially function as business objectives and you complete them to meet your overall goal.

As you meet your Targets, your overall Goal progress will update in real-time!

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The best thing about ClickUp is that you get to customize what metrics you choose for measuring those Targets, such as:

  • Numbers: numerical figures such as percentages and scores
  • Currency: for metrics like profits and churn rate
  • Tasks: to track performance based on task completions

Here’s how this whole process comes together:

  1. Create a Goal

(such as “increase company revenue by $500,000”)

  1. Assign a set of objectives (Targets) that will help you achieve that goal

(such as “hit $250,000 in sales of Shiny Widgets”)

  1. Define a set of key metrics that you’ll use to measure your Target progress

(by using the currency metric in ClickUp’s Goals)

  1. Start tracking your progress until you reach success!

Using this workflow is especially useful if you are running a remote team and need to communicate more efficiently with team members working from home.

(Video) 7 Key Ecommerce Metrics and KPIs To Track Weekly

B. Dashboards

ClickUp’s Dashboards are the perfect command center to manage all your KPIs. They give you high-level overviews of all types of KPI’s in the way you want to track them!

Each Dashboard can contain a variety of Custom Widgets – each monitoring a chosen metric in the style you want.

Here’s a list of all the widgets you can access in ClickUp:

  • Line Chart
  • Bar Chart
  • Pie Chart
  • Battery Chart
  • Calculation (to calculate sums, averages and other numerical data)
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Source: https://docs.clickup.com/en/articles/3625951-custom-widgets

This way, you can visually track all of your key metrics in the way you want to!

It doesn’t matter if they’re sales metrics, financial metrics, donut metrics – you can keep track of all types of KPI’s in ClickUp!

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Additionally, you can customize the access rights of these Dashboards. This way, you can share your performance indicators KPIs with different team members and project stakeholders!

C. Team Reporting

KPIs aren’t only limited to business processes.

You can evaluate your team’s performance through a KPI report too!

Luckily, ClickUp has tons of detailed reports for measuring your team’s performance such as:

  • Completed: use number of tasks completed to measure your each team member’s performance in your KPI report
  • Worked on: use data over who’s worked on the most tasks as a KPI
  • Time tracked: use time as a KPI to determine who’s been the most committed
  • Workspace points: assign points to project activities and use them as KPIs to evaluate your team’s performance
  • And tons of other reports for different types of KPI’s!
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All of these are super useful while managing team members working remotely.

But helping you track a key performance indicator KPI isn’t all that ClickUp does!

You also get handy features like:

  • Project Management Automation: Automate repetitive processes to save time
  • Agile project management charts: Track your Agile metrics and scrum projects with burndowns, burnups, velocity charts and cumulative flow diagrams
  • Weekly Scorecards: Keep track of your team’s objectives and goal progress
  • Custom Statuses: Create customized, project-specific statuses for all your tasks
  • Priorities: Set task priorities to always work on the most important tasks first
  • Assigned Comments: Assign comments to team members to ensure that they never go unnoticed

Step 3: Always evaluate and readjust your KPIs accordingly

So you’ve found a set of performance metrics and you now know how to track them.

Job done, right?

Not quite.

It’s important to regularly go over your KPI report and readjust your KPIs accordingly.

Why?

Not all of your performance metrics are successful.

Sometimes you may choose a KPI that seems relevant to your goal, but it doesn’t accurately reflect your progress.

Let’s go back to the Krusty example we mentioned earlier:

Krusty was looking to grow his online business and used “no. of inbound leads” as his KPI. While that is a specific, measurable and relevant KPI, it still might be misleading.

For example, he could be getting more inbound leads but his conversion rate may be decreasing and his customer acquisition cost might be going up.

This will probably lead to less revenue – even though he has more inbound leads!

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That’s why it’s important to regularly take a look at your KPI data and verify that it’s accurately tracking your progress.

Additionally, if your business goals and processes change, it’s necessary to change your performance metrics too.

Remember, the goal of a key performance indicator is to track your performance over specific goals and objectives. If your key metrics aren’t aligned with those goals, they’re not going to be helpful!

Conclusion

Both metrics and KPIs play a big role in helping you evaluate your company’s performance. They’re going to help you easily monitor things to ensure that everything is on track.

However, you can’t set and monitor these metrics without the right KPI dashboard or goal-tracking accountability center.

Luckily, ClickUp has everything you need to keep track of your KPIs to keep everything rolling smoothly. Whether it’s customizing the kind of metrics you use or what visual graphs you can track them with, ClickUp will help you every step of the way!

Sign up for ClickUp today and let it be your inseparable KPI companion – much like Lisa and her saxophone!

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FAQs

What are KPIs and metrics? ›

KPIs measure performance based on key business goals while metrics measure performance or progress for specific business activities. KPIs are strategic while metrics are often operational or tactical.

What is the best way to track KPIs? ›

The most common tool for tracking KPIs is web analytics. Google Analytics is able to track a myriad of data, from website performance to new subscribers, to sales.

What are other 3 to 5 examples of metrics KPIs? ›

Below are the 15 key management KPI examples:
  • Customer Acquisition Cost. Customer Lifetime Value. Customer Satisfaction Score. Sales Target % (Actual/Forecast) ...
  • Revenue per FTE. Revenue per Customer. Operating Margin. Gross Margin. ...
  • ROA (Return on Assets) Current Ratio (Assets/Liabilities) Debt to Equity Ratio. Working Capital.

What are the 4 main KPIs? ›

Anyway, the four KPIs that always come out of these workshops are:
  • Customer Satisfaction,
  • Internal Process Quality,
  • Employee Satisfaction, and.
  • Financial Performance Index.
Sep 25, 2013

What is a KPI example? ›

An example of a key performance indicator is, “targeted new customers per month”. Metrics measure the success of everyday business activities that support your KPIs. While they impact your outcomes, they're not the most critical measures. Some examples include “monthly store visits” or “white paper downloads”.

What are examples of metrics? ›

Examples of Metrics

Key financial statement metrics include sales, earnings before interest and tax (EBIT), net income, earnings per share, margins, efficiency ratios, liquidity ratios, leverage ratios, and rates of return. Each of these metrics provides a different insight into the operational efficiency of a company.

How do you collect KPI data? ›

9 key ways to gather and report useful KPIs
  1. Start by building a system of measurement. ...
  2. Develop multiple scorecards. ...
  3. Find external indicators of demand. ...
  4. Develop predictive KPIs. ...
  5. Make your corporate scorecard a push and not a pull. ...
  6. Enable frequency. ...
  7. Schedule formal debrief sessions. ...
  8. Publish in public view.
Nov 3, 2020

Why do we track KPIs? ›

One of the main goals of tracking KPIs is measuring progress toward specific goals and long-term objectives that have quantifiable milestones. In this sense, KPI tracking serves as a benchmark of advancement and improvement.

How do you explain KPI in an interview? ›

What does KPI stand for? KPI stands for Key Performance Indicators. They are measurable goals set by your employers which help track your progress in a particular position. As well as matching your personal progress, KPIs should always align with and reflect the business' goals.

Are metrics and KPIs the same? ›

While KPIs measure progress toward specific goals, metrics are measurements of overall business health. While they may be loosely tied to specific targeted objectives, they are not the most important metrics and may not be good guides as to whether you're on track.

What are the 3 types of KPIs? ›

Types of KPIs include: Quantitative indicators that can be presented with a number. Qualitative indicators that can't be presented as a number. Leading indicators that can predict the outcome of a process.

Which KPI is most important? ›

The 5 Most Important Financial KPIs That Drive Business Strategy
  • Sales Growth Rate. Performance Indicators.
  • Revenue Concentration. Performance Indicators.
  • Net Profit Margin. Performance Indicators.
  • Accounts Receivable Turnover. Performance Indicators.
  • Working Capital.

How do you measure performance? ›

How to Measure and Evaluate Employee Performance Data
  1. Graphic rating scales. A typical graphic scale uses sequential numbers, such as 1 to 5, or 1 to 10, to rate an employee's relative performance in specific areas. ...
  2. 360-degree feedback. ...
  3. Self-Evaluation. ...
  4. Management by Objectives (MBO). ...
  5. Checklists.

How many KPIs should you have? ›

As already mentioned, the aim is to have two to four KPIs per goal. Some goals will need only one KPI; others will have four. However, exceeding four KPIs is not recommended.

How do you answer metric questions? ›

Here is how you can answer a Metrics question:
  1. Describe the feature. ...
  2. Determine the goal of the feature. ...
  3. Walk through the customer journey. ...
  4. Map and quantify (through metrics) user behaviours in the customer journey. ...
  5. Evaluate your metrics. ...
  6. Prioritize the criteria. ...
  7. Summarize your answer.

What are the five types of metrics? ›

We Will Cover The Following Business Metrics:
  • Sales Metrics.
  • Marketing Metrics.
  • Financial Metrics.
  • Human Resource Metrics.
  • Project Management Metrics.
  • Product Performance Metrics.
  • Other Important Business Metrics.
Feb 28, 2020

What's another word for metrics? ›

What is another word for metric?
benchmarkstandard
barometeryardstick
barcriterion
measuremark
gradetouchstone
101 more rows

What are the five types of metrics? ›

We Will Cover The Following Business Metrics:
  • Sales Metrics.
  • Marketing Metrics.
  • Financial Metrics.
  • Human Resource Metrics.
  • Project Management Metrics.
  • Product Performance Metrics.
  • Other Important Business Metrics.
Feb 28, 2020

What is a good KPI? ›

Good KPIs: Provide objective evidence of progress towards achieving a desired result. Measure what is intended to be measured to help inform better decision making. Offer a comparison that gauges the degree of performance change over time.

What does metrics mean in business? ›

Business metrics are quantifiable measures used to track business processes to judge the performance level of your business. There are hundreds of these metrics because there are so many different kinds of businesses, with many different processes.

What are the 3 types of KPIs? ›

Types of KPIs include: Quantitative indicators that can be presented with a number. Qualitative indicators that can't be presented as a number. Leading indicators that can predict the outcome of a process.

How do you explain KPI in an interview? ›

What does KPI stand for? KPI stands for Key Performance Indicators. They are measurable goals set by your employers which help track your progress in a particular position. As well as matching your personal progress, KPIs should always align with and reflect the business' goals.

What is the most important KPI? ›

The 5 Most Important Financial KPIs That Drive Business Strategy
  • Sales Growth Rate. Performance Indicators.
  • Revenue Concentration. Performance Indicators.
  • Net Profit Margin. Performance Indicators.
  • Accounts Receivable Turnover. Performance Indicators.
  • Working Capital.

What are the 2 types of metrics? ›

There are leading and lagging indicators in business. It is important that managers understand the difference between them and ensure they have both types of metrics to get an accurate picture of performance.

What are seven types of metrics? ›

The following content marketing metrics are organized into seven different types.
  • Consumption. ...
  • Retention. ...
  • Sales. ...
  • Engagement. ...
  • Lead metrics. ...
  • Sharing. ...
  • Production/cost.
Oct 18, 2017

What should a KPI always contain? ›

Business KPIs: 5 important characteristics to be effective
  • Simple. A KPI should be simple, straightforward and easy to measure. ...
  • Relevant. ...
  • Aligned. ...
  • Actionable. ...
  • Measurable. ...
  • Choosing the right BI solution to measure your business KPIs.

What makes a strong KPI? ›

Good KPIs: Provide objective evidence of progress towards achieving a desired result. Measure what is intended to be measured to help inform better decision making. Offer a comparison that gauges the degree of performance change over time.

What are KPI tools? ›

WHAT ARE KPI TOOLS? KPI tools are a business reporting solution used by companies to track, monitor, and generate actionable insights from key performance indicators specific to the company's business objectives to achieve sustainable business development and, ultimately, profit.

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2. Sales KPIs The 12 Key Sales Metrics You Should Be Tracking
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3. The Difference Between Measures, Metrics, and KPIs
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